Large Light Up Letters
Frequently Asked Questions
We get so many good questions about our large light up letters; so here's the most common ones.
Marquee Rentals
Your answers questions concerns are one click away
POWER SUPPY
A standard power outlet is required for large light up letters.
8+ letters require 2 standard power outlets on separate circuits.
My Big Letters is not responsible for insufficient, broken, or damaged power sources provided by your venue, building, or home. Power must be tested and approved prior to use.
Yes. We provide extension cords (up to 100 feet).
- Additionally, My Big Letters will provide extra bulbs for your display, sand bags to secure the backs of our marquee lights, and extra gaff tape for extension cords.
Absolutely! For those that don’t have standard outlets nearby, electric generators are available to rent at an additional cost . The plus with using an electric generator is that you no longer have excess noise and smells.
WEATHER
- Please be advised that My Big Letters cannot control the weather. It is the customer’s responsibility to arrange for an indoor backup plan. Refunds will not be granted for any weather-related situations (including high wind, heavy rain, and snow) if there is no indoor backup plan in place.
In the event of weather-related issues like wind, snow, or rain, it is imperative for the client to secure the indoor backup area. Moreover, please be mindful that all deposits made for light letters are non-refundable.
»Letter rentals for lawn/ outdoors require a plan B.
SPACE REQUIREMENT
All our large light up letters, numbers, and symbols are 7 feet (height) by 4 feet (length) by 2 feet (width).
When arranging your floor plan, please allocate approximately 5 linear feet of floor space for each letter you plan to use. This will ensure adequate room for the proper placement of the letters and create a visually appealing setup for your event.
Interesting thought; however, due to safety concerns, our 7-foot-tall letters can’t be stacked.
GENERAL
For safety reasons, once our team has set up our large marquee letters, they are not to be moved without a pre-arranged plan. However, if you have a specific need to relocate them, we can work together to establish a suitable plan in advance.
Our priority is to ensure the safety of our customers and our equipment, so any adjustments to the setup will be carefully considered and executed in a secure manner.
Please feel free to discuss any requirements or concerns you may have regarding the arrangement, and we’ll be happy to accommodate your needs while maintaining safety standards.
Marquee letters are crafted from flat wood, incorporating lighting to create illuminated signs visible at night. They are framed with a wooden border around the edges, directing the light outward and preventing excessive light bleed between adjacent letters.
For various occasions like wedding proposals, birthdays, parties, and many more events, you can rely on My Big Letters to provide large light up letters that add a touch of brilliance and charm to your celebrations.
We absolutely love receiving feedback from our valued customers. If you’d like to brighten our day, please consider leaving a review on YELP or GOOGLE, sharing your experience and letting us know how we did.
Your feedback means a lot to us and helps us continue providing excellent service to all our customers. Thank you in advance for taking the time to share your thoughts!
Unfortunately, it’s not possible. Our large light up letters are specially designed and quite weighty, which could pose a safety hazard during lifting and transportation.
Even when using a trailer for transport, they still demand extreme care in handling and packing to ensure their safety and prevent any potential accidents. Your safety is our utmost priority, and we want to make sure everyone involved remains safe throughout the process.
We’ll coordinate with you and your venue to develop a plan of action on the day of your event. Some venues like us to set up in the morning, and some like us to arrive an hour before your event. Don’t worry! We’ll handle all of the communication and keep you in the loop.
The client or event coordinator will tell us where they envision the large light up letters being set up, and we will do everything we can to bring that vision to life!
Safety is our priority, and we ensure that the desired setup location is suitable for our letters before we place them. If the letters are going to be lit, we will need access to a reliable power source.
Certainly! You are welcome to attach various items to the letters, such as balloons, florals, and more. However, please note that any attachments must be approved in advance by My Big Letters. We kindly request that you avoid using adhesives to ensure the integrity of the large light up letters.
Safety and maintaining the quality of our products are our top priorities. So, if you have any ideas for decorations, just let us know, and we’ll work with you to ensure everything is set up beautifully and securely.
We offer lighting services in Middle Tennessee, covering various areas, including Nashville, Franklin, Murfreesboro, Shelbyville, Chattanooga, and their surrounding regions.
We often receive the question, “Are your party rentals near me?” If your event is located far from our zip code 37398 base but you are interested in our services, don’t hesitate to get in touch with us!
While our primary location is in zip code 37398, we are open to finding a solution if our schedule permits, so feel free to contact us to discuss the possibilities.
YES! We’re insured and can provide a copy of our COI (Certificate Of Liability) upon request.
We have provided service to many clients whose events are held in public spaces (beaches, parks, etc.). However, My Big Letters has no part in scouting or securing the site or necessary permits.
Please note that public spaces may require permits, and many do not have adequate power sources that are available to the public. We ask that clients research the requirements of a location before booking with us.
RESERVATION
Fill out the form on our contact page and let us know which rental items you are interested in. If the date is available for your items, we will provide a quote. To reserve items for rent, we require a 50% non-refundable deposit, a card on file, and a signed rental agreement.
Dates are reserved on a first-come, first-served basis, and dates will not be reserved until we receive the signed rental agreement and deposit from you. Prices are subject to change at any time unless your order is confirmed with a deposit.
For most occasions, rental periods are 6 hours, but you can adjust it to fit the needs of your event, even adding extra days if necessary.
Our regular business hours are from 7 a.m. to 11 p.m. Nevertheless, we are open to considering deliveries outside of this timeframe for an extra charge.
If you require delivery beyond our standard operating hours, please feel free to reach out to us, and we’ll be delighted to discuss the options available and accommodate your needs.
We frequently rent our large light up letters for conferences and trade shows. Please contact us about extended rentals, as we’re able to offer discounts for extra days.
Certainly. You can reserve our marquees up to two days before your event, if our schedule allows it. One-day and next-day reservations will incur a rush fee. This is because last-minute reservations require extra time and work on the back end. Our other reservations are made days in advance.
BULBS
No need to worry! Every marquee letter comes with a complementary set of spare bulbs, just in case they are needed. During the setup process, we ensure that your venue or designated contact is well-informed on what steps to take in the event of such a situation.
Rest assured, we have everything covered to ensure a seamless and enjoyable experience for your event.
Excellent inquiry! In addition to the standard soft white LED bulbs, we also provide a variety of colored bulb options. You can choose from an array of vibrant colors such as red, blue, orange, pink, purple, and green.
This selection allows you to add a unique and colorful touch to your setup, making your event even more memorable and captivating.
PRICING/ DEPOSIT
The rental price is primarily based on these three factors (but not limited to):
1. The quantity of large light up letters you order.
2. Add ons such as: balloons, color bulbs, electric generator, etc
3. The distance between your event location and our facility.
Please keep in mind that the specific combination of these factors will be used to calculate the rental price, and it may vary depending on individual event requirements.
The delivery fees for our services are subject to variation and are influenced by several factors. These factors include the event location, the presence of stairs or an elevator, the distance from the delivery truck to the set-up area, associated labor costs, current gas prices, late pickups after 11 p.m., and any additional add-ons requested, among other considerations.
As a result, the final delivery fee will be determined based on these specific factors and may vary from one event to another.
We charge a 50% non-refundable deposit for rental services to hold a date. The remaining balance is due two weeks prior to the event date. We’ll start working with your venue to ensure that we have all required paperwork and insurance in place before your event.
Absolutely! We have exclusive offers and promotions all year round. To stay informed, simply subscribe to our newsletter. You can sign up by scrolling down to the bottom of this page and entering your name and email. Don’t miss out on our exciting deals!
PROPOSAL HELP
We love assisting clients with proposing to their loved ones! There is a lot that goes into making a proposal special, and our large light up letters can help make your special moment exceptional. There is a lot to consider when setting up for a proposal. Here is what you should know:
The client is responsible for scouting and securing the site and obtaining any necessary permits (if in a public location). We can recommend proposal coordinators who can assist you with the details, but MBL does not coordinate the proposal.
We stay onsite for the length of the proposal, up to an hour after the proposal to allow for photos and family time.
The most common proposal phrases used is our 7 foot “Marry Me?”, “Will You?”, and “Say Yes!” (Yes, the question mark and exclamation point are in our inventory.)
..Next, consider our marquee light rentals for the big day.
